Refund & Exchange Policy

  1. The item must be returned within 14 days of the product ship date. Simply send your merchandise to us (shipping address below) along with a proof of purchase. animalarmUSA is not responsible to provide a refund if the product does not arrive at the animalarmUSA mailbox, please consider tracking and possibly insurance for your own protection. If no proof of purchase documentation is provided, a refund is at the discretion of animalarmUSA.

  2. Whether a return or exchange, the return shipping charge is the customer’s responsibility unless you were shipped the wrong item or the product is found to be defective upon delivery. In the case of incorrect or defective product, please send proof of shipping cost with returned item and animalarmUSA will refund the shipping cost, when shipped by 1st class mail or priority mail service ONLY through the United Staes Postal Service (USPS). animalarmUSA will NOT refund express or overnight postage rates.

  3. For a product that qualified for “Free Shipping” the actual outbound shipping costs will be deducted from your refund amount. We will provide you with the exact amount when the return has been processed.

  4. All items returned for refund or exchange must be received in new, re-sellable condition with all tags and packaging. The item MUST be free of hair and fur and not smell like dog, cat, smoke or perfume. If we receive your item and it does NOT meet these requirements, we cannot offer a refund or exchange; animalarmUSA will email you regarding the eligibility of a refund. If animalarmUSA determines that a refund or exchange is not authorized, the customer is responsible for shipping if one wishes the product sent back. If the customer does not want the product back, we will donate the product to a local shelter.

  5. Send all return items to:
        c/o Critter Cozy
        Att: Refunds/Exchange Department
        1363 Progress Way
        Unit 1168
        Sykesville, MD 21784
      Last Updated 02/15/2018

For sale in US, Canada and Mexico only, All prices in USD

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Owned and operated by Critter Cozy Enterprises, LLC

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Contact us at:
1363 Progress Way
Unit 1168
Sykesville, MD., 21784